Legal Notice

Legal notice

Last updated: 28 September 2026

1. Publisher

The stayclean.io website and the StayClean services are published by StayClean Global Services OÜ, a private limited company incorporated under Estonian law (osaühing), with a share capital of €300. Registered with the Estonian Commercial Register under no. 17490333 (EUID: EEARIREG.17490333). Registered office: Tornimäe tn 5, 10145 Tallinn, Harju County, Estonia.

StayClean operates a digital platform for coordinating and automating cleaning services for short-term rentals. The physical services are performed by independent professionals; the terms of use and terms of sale set out the role of each party.

2. Publication director

William Hervé Rudent, member of the management board.

3. Contact

Email: hello@stayclean.io Postal address: registered office above.

4. Hosting

The website is hosted by: Railway Corporation 548 Market St Suite 68956, San Francisco, California 94104, United States Contact: team@railway.com

The list of technical subprocessors involved in processing personal data is available in the [Personal Data Protection Policy].

5. Intellectual property

The software, interfaces, texts, graphics, trademarks and databases of the website are the property of StayClean Global Services OÜ or its licensors. Any unauthorised reproduction, extraction or use is prohibited, subject to the exceptions provided by law. Third-party trademarks mentioned remain the property of their respective owners.

6. Reporting illegal content – Single point of contact

In accordance with Regulation (EU) 2022/2065 on digital services (Digital Services Act), the single point of contact for users and authorities is: legal@stayclean.io. Accepted languages: French, English.

Any notice must specify the exact location of the content, the reasons why it is considered illegal and, except where the law provides otherwise, the contact details of the person submitting it. Decisions taken may be challenged at the same address.

7. Personal data and cookies

The processing of personal data is described in the [Personal Data Protection Policy] and the use of cookies in the [Cookie Policy]. Dedicated contact: privacy@stayclean.io. You may also lodge a complaint with the French data protection authority, CNIL (www.cnil.fr), or the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon, www.aki.ee).

8. Complaints

StayClean services are intended exclusively for professionals. Complaints are handled in accordance with the general terms of sale.

9. Governing law

This legal notice is governed by Estonian law, without prejudice to applicable mandatory provisions. The terms of use, terms of sale and the data protection policy supplement this notice for their respective purposes.

Version dated 16 September 2026.

1. Publisher identification

The websites, applications and services operated under the StayClean name are published by StayClean Global Services OÜ, an Estonian private limited company, or osaühing, registered in the Estonian commercial register under number 17490333. European identifier EUID: EEARIREG.17490333. Registration date: 23 April 2026. Share capital shown in the register: EUR 300.

Registered office: Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145, Estonia. Principal domain: stayclean.io. These details identify the publisher; they are neither professional certification nor authorisation for a separate regulated activity.

2. Representation and correspondence

The representative recorded in the register is William Hervé Rudent, a management board member. Legal, editorial, commercial and content-related correspondence may be sent to william.rudent@stayclean.io or the registered office, identifying the subject. Contact telephone: +33 7 44 89 61 30.

A request should identify the relevant service, available references and a reply channel. A contact address is not an emergency service. Displaying these details does not create a commitment to continuous telephone availability, immediate responses or handling in a particular language.

3. Tax status and transaction information

At the registry consultation corresponding to this version, no Estonian VAT number was shown for the company. This dated information is not a general tax-exemption promise, does not determine duties in other territories and must be updated when circumstances change.

Invoices, order summaries and applicable terms identify the seller or provider of each component, taxes, fees and any relevant tax identifier. StayClean's registration does not replace the registration of independent professionals using the platform.

4. Nature of the activities

StayClean provides software infrastructure for coordinating and automating operations, including cleaning, property preparation, calendars, access, reports and connecting customers with professionals. The actual service depends on the accepted offer and enabled features.

Unless a separate undertaking is expressly identified, physical services are performed by the relevant professionals, not the publisher itself. Coordination tools do not, by themselves, establish employment, general agency or a guarantee that every request will be fulfilled. Contractual descriptions do not override the actual relationship or mandatory law.

5. Hosting and technical suppliers

The architecture communicated by StayClean uses multiple suppliers according to the relevant layer: Amazon Web Services (AWS), Vultr, DigitalOcean and Railway. Their involvement may cover computing, storage, connectivity, resource distribution, deployment or application operations. They do not necessarily process the same information or support the same services.

Official supplier information is available on aws.amazon.com, vultr.com, digitalocean.com and railway.com. Railway identifies its operator as Railway Corporation, 548 Market St Suite 68956, San Francisco, California 94104, United States; contact: team@railway.com. DigitalOcean gives the following notification address for DigitalOcean, LLC: 101 Avenue of the Americas, 10th Floor, New York, NY 10013, United States.

For other services, the exact contracting entity depends on the relevant account and supplier agreement; a brand must not be confused with every company in its group. Subprocessor identities, countries and processing activities must be completed in the appropriate data protection documentation. Supplier contacts do not replace StayClean's contact for complaints about our services.

6. Cloud architecture and orchestration

The platform follows a distributed application architecture, with components that may be deployed separately: interfaces, APIs, asynchronous jobs, storage and communication layers. Containerisation supports workload separation and deployment, subject to the configuration actually selected.

Railway is described here as an application deployment and orchestration platform. Naming it is not a representation that Railway operates a managed Kubernetes service for StayClean. Underlying technologies and enabled functions are determined by the relevant architecture records and contracts, not inferred from a provider's name.

7. Networks, CDNs and distribution

Network components may use DNS resolution, routing, gateways, load balancing, caches and content delivery networks where actually deployed. These layers aim to route requests, distribute resources and reduce certain bottlenecks.

A cached public asset does not have the same access conditions as a private report, entry code or transactional database. Technical distribution must not broaden viewing permissions. Using a CDN is neither a declaration that traffic is anonymous nor permission to reuse information for any purpose.

8. Replication, redundancy and continuity

The declared infrastructure strategy seeks resilience through component distribution, replication, redundancy and backup or recovery mechanisms according to the environments enabled. Relevant arrangements include service monitoring, failure identification and recovery coordination.

These objectives do not mean every record is replicated on every continent, every component has identical redundancy or outages can never affect a feature. Quantified availability, recovery-time and data-loss objectives are binding only within the scope in which they are expressly agreed. The absence of a specific service-level agreement does not remove ordinary contractual obligations.

9. Maintenance, security and technical limitations

Services may require updates, migrations, security measures or maintenance. StayClean must exercise diligence appropriate to its commitments, communicate significant foreseeable interruptions where possible and manage incidents according to severity.

Details that could compromise security, including secrets, sensitive topologies and defence configurations, are not intended for publication. Confidentiality does not justify withholding information legally owed. No ISO certification, SOC attestation, infallibility guarantee or absolute absence of data loss is claimed merely by naming a recognised supplier.

10. Location and data-related law

The publisher's Estonian registered office does not mean all technical operations occur in Estonia. Hosting, points of presence, backups and support access may follow different geographical scopes, which must be documented according to the information and service involved.

International transfers must comply with applicable rules and the safeguards described in the privacy policy. Worldwide availability is neither consent to every transfer nor waiver of personal-data rights.

11. Intellectual property

Subject to third-party rights, StayClean or its licensors retain their rights in protected software, interfaces, graphics, texts, documentation, trademarks, distinctive elements and database structures. Access transfers none of those rights.

Unauthorised reproduction, substantial extraction, redistribution or commercial exploitation is prohibited to the extent permitted by law. Statutory exceptions, interoperability rights and applicable open-source licences remain reserved. References to third-party brands identify their owners and do not establish an unverified affiliation, certification or partnership.

12. User content and editorial responsibility

Users remain responsible for the information they submit, their rights in it and its accuracy. Hosting does not make the platform the owner of business data. The licence needed to process that data is governed by the terms of use.

Responsibility for content depends in particular on its origin, StayClean's actual role and applicable legal duties. A general clause cannot automatically confer hosting-provider status for every item or neutralise notice-handling obligations.

13. Reporting illegal content or activity

Reports may be sent to william.rudent@stayclean.io with the exact location, a description of the facts, reasons for the alleged illegality, supporting information and, except where legally exempt, the reporter's contact details. A sufficiently precise, good-faith report helps avoid unjustified removal.

StayClean examines notices diligently, takes proportionate measures and provides required information to affected parties, subject to lawful security and confidentiality restrictions. A decision may be challenged through the same contact with reasons and references. Additional mechanisms required by the Digital Services Act apply where the service and situation fall within its scope.

14. Public information, editorial material and links

Articles, comparisons and presentations are informational unless expressly incorporated into a contractual offer. They are not individual legal, tax, medical or technical advice. Evolving information must be assessed according to its date and context.

StayClean seeks to correct notified errors. These reservations do not remove specific commercial commitments or duties of fair dealing. External links facilitate access to third-party resources without guaranteeing their entire content or controlling subsequent changes.

15. Personal data and cookies

The privacy policy explains purposes, legal bases, recipients, retention, transfers and rights. The cookie policy separately addresses device-access technologies and relevant choices.

Legal contact details must not be used for unlawful solicitation. Privacy requests may be sent to the publisher's contact. A complaint to a competent authority remains available without a requirement to exhaust an internal process first.

16. Evidence, versions and languages

Timestamps, validations, communications and versions may help establish facts, subject to integrity and a right to challenge. This notice does not give StayClean's own records irrebuttable evidential weight.

Versions are offered in several languages and should preserve the same meaning. Mandatory local information and interpretation rules remain applicable. The version accepted for an order must be identifiable independently of subsequent website updates.

17. Complaints and dispute resolution

For a complaint, contact StayClean with the relevant account, order or content and the remedy sought. Amicable discussions do not automatically suspend statutory deadlines or prevent urgent relief.

Legally applicable mediation or alternative dispute-resolution mechanisms must be communicated according to the service and territory. This notice creates no general private-arbitration obligation or collective waiver of remedies. Commercial disputes are also governed by the accepted terms of sale.

18. Reference law and final provisions

This notice is governed by Estonian law, subject to mandatory European and territorial rules. The registered office cannot deprive consumers of legally available protections or courts, or displace applicable data, employment or local-service rules.

An invalid provision is set aside to the necessary extent without automatically invalidating the whole document. Updates take effect according to their nature without retrospectively changing a contract or removing acquired rights. The terms of use, terms of sale, privacy policy and cookie policy supplement this notice within their respective scope.